What is Doctor's Biome 30-Day Guarantee?
A full refund is offered for the following conditions
First-Time Purchaser
If for some reason, Doctor's Biome is not for you, we offer a full refund! Please email support@doctorsbiome.com the following information
- Full Name
- Order Number
- Batch Number (on the side of the bottle)
- Brief description for your refund request
Replacement or Refund related to product damage or issue
If you received damaged goods, please email support@doctorsbiome the following information
- Full Name
- Order Number
- Batch Number (on the side of the bottle)
- One to three photos to support the claim
- Request refund or new product
How can I make changes to my subscription?
login to your account at doctorsbiome.com/account
The subscription dashboard allows you to see order history and make changes by using the side bar options.
- Address - From here you can add, delete, or edit your shipping addresses
- Manage Subscriptions - From here you can edit subscription products, frequencies, or cancel
If you are still experiencing difficulties making subscription changes please email us at support@doctorsbiome.com
Can I cancel my order for a full refund?
Yes. You can cancel your order at anytime for a full refund as long as the order has not already been shipped. Orders are shipped between 11 AM - 1 PM Monday through Thursday. To cancel your order please call us at (631)-240-3066 or email us at support@doctorsbiome.com
My order arrived with ice packs, but the product feels warm. Is it still safe to consume?
Yes. Ice packs are included to prevent prolonged exposure to extreme heat, but continuous refrigeration is not required during shipping. Our research shows that Doctor's Biome probiotic quality is unaffected by temperatures exceeding 90 degrees for up to 3-4 days. This allows us to reduce insulation and packaging waste while ensuring product quality.
How can I track my order?
After orders are shipped, customers receive an email confirmation containing their shipment tracking information.
Orders can also be tracked by using the support chat on Doctor's Biome website which will resend email tracking information or alternatively can text it to you.
When and how should I take Doctor's Biome
Once a day on an empty stomach (30-45 minutes before eating)
What is the shelf life of Doctor's Biome?
Doctor's Biome is best when refrigerated and used within 120 days of manufacture date. The products are still safe to consume after 120 days, but we cannot guarantee that it contains the number of CFU's on the label
Why is Doctor's Biome so expensive?
Many years and resources have gone into the research and development of Doctor’s Biome living probiotic supplements. We also scientifically manufacture and test our supplements to the strictest of standards, which is also expensive. Our commitment to being the very best liquid living probiotic on the market does raise the price of our product, but our tenet is there is no cutting corners when it comes to the health of our customers.
Should I consume probiotics when I am on antibiotics?
Probiotics should be taken during and for 1-2 weeks post antibiotic therapy to fully restore the gut microflora and minimize the opportunity for antibiotic-related side effects. But please consult your physician before taking Doctor's Biome.
Is it safe for me to take probiotics if I am pregnant?
During pregnancy, mothers-to-be often have digestive problems. Consuming probiotics regularly is a safe and effective measure that may help to prevent small digestive disorders and promote overall wellness. But please consult your physician before taking Doctor's Biome.
Is it necessary to take Doctor's Biome everyday?
While it is not necessary it is recommended to get the full benefit of Doctor's Biome to take it daily.
Can I travel with Doctor's Biome?
Yes, the product is stable outside of the refrigeration you can take it anywhere. If traveling by plane you can pack the bottles in a ziplock bag and put it in your checked luggage.