Refund policy

Last updated: October 29, 2026

This policy covers purchases made at www.doctorsbiome.com from NEWGEN27 LLC, doing business as Doctor's Biome ("Doctor's Biome", "we", "us").

1. Our 30-day money-back guarantee

Try Doctor's Biome. If it is not for you, we will refund your first order. You keep the bottles; there is nothing to send back.

  • Your first order only, one guarantee per customer (one per person, household, delivery address or payment card).
  • Ask within 30 days of the day your order is delivered. We use the delivery date in your tracking.
  • What we refund: everything you paid for that order, including any shipping charge and tax, for up to two 30-day supplies. If your first order had more than two, we refund the two you choose.
  • The first shipment of a subscription counts as your first order. Later subscription shipments are not covered by the guarantee, but you can cancel at any time (section 3).
  • Covers orders placed at www.doctorsbiome.com. It does not cover practitioner or wholesale orders, or products bought from another seller (that seller's policy applies).

How to ask: email support@doctorsbiome.com or call (631) 240-3066 with your order number and the email you ordered with. You do not need to give a reason. We reply within 2 business days and, once approved, refund to your original payment method the same day. Your bank may take 5 to 10 business days to show it.

2. Cancelling an order before it ships

You can cancel any order for a full refund until it ships. Orders ship between 11 a.m. and 1 p.m. Eastern Time, Monday to Thursday. To cancel, email support@doctorsbiome.com or call (631) 240-3066. Once an order has shipped it cannot be cancelled, but section 1 or section 4 may still apply.

3. Subscriptions: cancel any time, online

A subscription renews automatically and charges your saved payment method at the price and on the schedule (every 30 or 60 days) shown when you subscribed, until you cancel. There is no minimum number of orders and no cancellation fee.

To cancel online, in a few clicks: sign in at doctorsbiome.com/account, choose Manage Subscriptions, then Cancel subscription. You can also skip a shipment, change the date, the product or how often it comes. If you prefer, email support@doctorsbiome.com or call (631) 240-3066 and we will cancel it for you.

  • Cancelling stops all future charges. Cancel before your next charge date to avoid that charge.
  • If a renewal has already been charged but has not shipped, cancel and we refund it in full.
  • Shipments that have already been sent are not returned or refunded, except under section 1 (first order) or section 4 (a problem with the delivery).
  • If we ever change the price of your subscription, we will email you before the new price is charged, and you can cancel before it applies.

4. If something is wrong with your delivery

Doctor's Biome ships cold, with ice packs. A box that feels less than cold when it arrives is normal; put the bottles in the fridge straight away.

Contact us within 3 days of delivery, with a photo, if:

  • a bottle is broken or leaking,
  • you received the wrong item, or
  • your parcel was delayed in transit and the bottles arrived warm.

We will send a free replacement or give a full refund for the affected items, whichever you prefer. You do not need to send anything back.

Lost parcels. If your tracking has not moved for 5 business days, or your order has not arrived 7 business days after it shipped (15 business days for Canada), contact us and we will replace or refund it. If tracking shows your parcel delivered but you cannot find it, tell us within 3 days; we will open a claim with the carrier and help you.

Wrong address. Please check your address at checkout. If a parcel is returned to us because the address given was incorrect, we can re-send it once the address is corrected; the re-shipping charge is yours.

5. How refunds are paid

Refunds go back to the payment method you used. We do not charge a restocking or processing fee. If you paid with a discount code or gift card, the refund is for the amount you actually paid.

6. Contact

NEWGEN27 LLC DBA DOCTOR'S BIOME
support@doctorsbiome.com · (631) 240-3066